CasinoChan Cookie Policy
Welcome to CasinoChan Casino. We use cookies and similar technologies to operate casinochan.com, to keep your account secure, and to make your time with us smoother and more personalised. This Cookie Policy explains what cookies are, how we and our partners use them, and the choices you have regarding their use when you visit our site or play our games.
What Cookies Are
Cookies are small text files that a website stores on your device when you visit it. They allow a site to recognise your browser, remember your preferences, and gather information about how pages are used. At CasinoChan, we rely on cookies to make our platform function correctly, to protect your account, and to understand how visitors interact with casinochan.com so that we can keep improving it.
Session and Persistent Cookies
Session cookies exist only while your browser is open and are deleted once you close it. Persistent cookies remain on your device for a set period, or until you delete them, so that we can remember you on your next visit. We at CasinoChan use both types to support login, security, and personalisation across the site.
Types of Cookies We Use
Our CasinoChan platform uses several categories of cookies, each serving a distinct purpose. We explain these categories below so you understand exactly why we collect this data and how it affects your experience.
- Strictly necessary cookies that let you log in, navigate between pages, and complete deposits and withdrawals securely
- Performance and analytics cookies that help us understand how visitors use CasinoChan Casino, including which games and pages are most popular
- Functionality cookies that remember your language, currency, and other preferences so you do not need to reset them on every visit
- Advertising and targeting cookies that allow us, and our marketing partners, to show relevant offers and measure the performance of our campaigns
Why We Use Them
We use these cookies to keep your account secure, to prevent fraud and duplicate registrations, to remember items such as your preferred payment method, and to measure which promotions and games resonate with our players. Our VIP Program, loyalty tracking through CasinoChan Points, and bonus eligibility checks, including the welcome bonus package up to EUR 3,500 plus 260 free spins, also depend on cookies to function correctly and to confirm that a deposit bonus has not already been claimed on the same household, IP address, or computer.
Third-Party Cookies
Some cookies on casinochan.com are placed by trusted third parties, such as payment processors, game providers, and analytics services. These partners may use cookies to confirm that a transaction through Visa, Mastercard, Skrill, Neteller, Interac, or crypto deposit methods has been processed correctly, or to help us understand aggregated traffic patterns. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further detail.
Payment and Game Provider Cookies
Our cashier and game lobby, featuring providers such as Pragmatic Play, Evolution, NetEnt, and over 139 studios in total, may set cookies that are necessary to load game sessions correctly, verify your region, and prevent restricted access from blocked jurisdictions. These cookies also help enforce our rule that third-party payment systems are prohibited and that winnings from such deposits are voided.
Managing Your Cookie Preferences
You can control or delete cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete cookies that have already been stored. Please note that if you disable essential cookies, some features of CasinoChan Casino, including login, cashier functions, and bonus tracking, may stop working correctly or may not work at all.
How to Adjust Browser Settings
- Open your browser's settings or preferences menu and locate the privacy or cookies section
- Choose whether to accept all cookies, block third-party cookies only, or refuse cookies entirely
- Clear existing cookies if you want to reset previously stored preferences for CasinoChan
- Repeat these steps on each device and browser you use to access casinochan.com
At CasinoChan, we respect your right to decide which cookies you allow. Our VegasHero-style commitment, that is, our genuine commitment to transparency, means we will never try to disguise tracking technology or use cookies for purposes beyond those described in this policy and our related Privacy Policy.
Cookies and Your Account Security
Here at CasinoChan, we use cookies as part of our broader account security framework, alongside KYC verification and fraud monitoring. Cookies help us detect unusual activity, confirm that only one account is registered per player, and support the enforcement of our restricted countries list and VPN restrictions. We at CasinoChan take these measures seriously because they protect both your funds and the integrity of our games.
Data Retention
We retain cookie-derived data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable gambling regulations under our Curacao Gaming Authority licence. Once data is no longer needed, it is deleted or anonymised in line with our standard retention practices.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our own practices. Any revisions will be posted on this page, and we encourage you to check back periodically. Continued use of CasinoChan after an update means you accept the revised policy.
Contact Us
If you have questions about how we use cookies, you can reach our support team via live chat, available 24/7, or by emailing [email protected]. We are happy to explain any part of this policy in more detail and to help you adjust your preferences if needed.