CasinoChan Terms and Conditions

Welcome to CasinoChan Online Casino. These Terms and Conditions govern your use of our website and services, and by registering an account with us you agree to be bound by them in full. We operate CasinoChan under the laws of Curacao, and we encourage you to read these terms carefully before you deposit or play.

Who We Are

CasinoChan is owned and operated by Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, with its registered address at Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. Payments made via Paysafe are also processed by Kika Technology B.V. These terms, version 1.0, are effective and were last updated on 15.06.2026, and they remain binding for the duration of your use of our site.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and able to form a legally binding contract. We require registration before you can play, as CasinoChan does not operate as a no-account casino. You may hold only one account with us; if we detect duplicate accounts, we will cancel all related payments and terminate the accounts involved, and any bonuses or winnings associated with duplicates will be void. Our platform is intended solely for personal entertainment, not for commercial gain.

We restrict access from a number of jurisdictions, and players connecting from a restricted country, including but not limited to the United Kingdom, United States, Spain, France, Belgium, Netherlands and many others listed in our restricted countries policy, are not permitted to register or play. Certain providers, such as the Evolution Group including NetEnt and Red Tiger, apply their own additional territorial restrictions. Players located in Finland and Ireland are not eligible for any deposit-based bonuses offered at our casino.

Deposits, Withdrawals and Currencies

All deposits at CasinoChan are instant and free of charge. We accept Visa, Mastercard, Maestro, Skrill, Neosurf, Interac, Paysafecard, Neteller, Rapid Transfer and a range of cryptocurrencies including Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin and Tether, with additional options such as Zimpler, iDebit and Instadebit shown in our footer. We expressly prohibit the use of third-party payment systems, and winnings arising from a third-party deposit will be voided.

Our internal operating currency is EUR; where you transact in another currency, conversion rates applied by your bank or processor may cause slight differences, and intermediary banks may charge up to EUR 16 on bank transfers. We process withdrawals wherever possible back to the original source of funds; where that is not possible, unavailable, or prohibited, we may set an alternative method. Rapid Transfer is available for deposits only, while Instadebit, bank transfer and bank transfer international are available for withdrawals only.

We apply withdrawal limits of EUR 4,000 per day (or the equivalent in USD, CAD, AUD or NZD), EUR 16,000 per week, and EUR 50,000 per month, calculated as described in our cashier policy. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, while winnings from cashback, comp points, tournaments and most promotional bonuses are capped at EUR 10,000 or the equivalent, with review taking up to 14 business days.

Verification and Account Security

We may require KYC verification at any stage, including registration, before deposits or withdrawals, when regulatory thresholds are reached, or when we detect unusual activity. We will ask for a government-issued photo ID, proof of address no older than 90 days, and proof of payment showing the relevant transaction details. We may also request evidence of source of funds or wealth, and in some cases a video call, biometric check or liveness verification. Your account may be frozen until verification is complete, and if we cannot reach you within two weeks of a withdrawal request, we will lock the account for failing KYC. Accounts that remain dormant for 12 consecutive months will be charged a monthly administrative fee of at least EUR 25 while a positive balance remains.

Bonuses and Promotions

At CasinoChan, we offer a welcome bonus package of up to EUR 3,500 plus 260 free spins across four qualifying deposits, each requiring a specific bonus code and a minimum deposit of EUR 20. We also run a separate First Crypto Deposit Bonus, a Monday Reload Bonus, and a recurring CasinoChan Thursday's Slot Spectacle offering free spins. Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses carry a 50x requirement. All deposit and free cash bonuses expire after 30 days, and any unused bonus funds or related winnings will be forfeited.

We set a maximum bet of EUR 5, CAD 8 or AUD 8 while any bonus remains active, and exceeding this limit allows us to confiscate related winnings. We permit only one active bonus at a time, we do not allow stacking of deposit bonuses, and we limit bonus eligibility to one per household, IP address or computer. If you request a withdrawal before wagering is complete, you forfeit the bonus and any associated winnings. We reserve the right to cancel a bonus automatically once the linked balance falls to a minimal threshold specified in our bonus terms.

VIP Program and Loyalty Points

We reward consistent play through CasinoChan Points, earned on every real-money bet, which raise your status across 11 VIP tiers from Elephant through to Pharaon. Each tier unlocks larger cash rewards, higher withdrawal limits, and from the Captain tier upward, a personal VIP manager. We apply a 3x rollover to level-up cash rewards, claimable within 24 hours of reaching a new tier, and we provide VIP cashback of up to EUR 10,000 per week to our highest-value players.

Game Fairness and Responsible Use

We offer more than 2,400 games from 139 studios, including slots, live dealer tables, blackjack, roulette, baccarat, video poker and progressive jackpots such as the Mega Moolah network. We do not operate a sportsbook, virtual sports or esports product. We strictly prohibit the use of a VPN to circumvent a game provider's territorial block, and doing so may result in confiscation of winnings. We also prohibit minimal-risk betting strategies, such as covering both red and black on roulette, when bonus funds are in play, as such activity will not count towards wagering and may lead to confiscation.

Complaints and Dispute Resolution

If you have a complaint, we provide an online form free of charge, and complaints may be filed within 6 months of the issue arising. We acknowledge complaints within 1 week and respond within 4 weeks, with one possible extension of a further 4 weeks. Where a dispute cannot be resolved directly with us, you may refer it to EGIS, our alternative dispute resolution provider, at [email protected]. All disputes that proceed beyond ADR are settled exclusively by arbitration in Curacao under the Curacao Civil Procedure Rules.

Contacting Us

Our support team is available 24/7 via live chat and e-mail at [email protected], in English, French, German and Italian. We do not currently offer telephone support. If you have questions about these Terms and Conditions, your account, or any transaction, we encourage you to reach out to us at any time, and we will do our best to assist you promptly.