CasinoChan Privacy Policy

At CasinoChan Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This CasinoChan Casino policy explains what information we collect, why we collect it, and how you can exercise your rights. By registering an account and using our platform, you agree to the practices described below.

Information We Collect

We collect several categories of data in order to operate CasinoChan securely and in line with our licence from the Curacao Gaming Authority. Our registration process requires you to confirm you are at least 18 years old, and we only permit one account per player.

• We collect your registration details, including your name, date of birth, email address and country of residence
• We gather payment information when you use Visa, Mastercard, Skrill, Neteller, Interac, crypto wallets and other supported cashier methods
• We track your gaming activity, including bets, deposits, withdrawals and bonus usage, to manage your CasinoChan Points and VIP tier
• We record communications you send to our support team via live chat or email
• We collect technical data such as your IP address, device type and browser, which also helps us enforce restrictions in countries where our services are not offered

Identity Verification Data

Here at CasinoChan, we require Know Your Customer documentation at various stages, including registration, before certain deposits or withdrawals, and when unusual account activity is detected. We may ask for a government-issued photo ID showing your full name and date of birth, proof of address no older than 90 days, and proof of payment showing the account holder's name. In some cases, our verification process may extend to video calls, biometric checks or confirmation of the source of your funds. We at CasinoChan reserve the right to freeze an account until verification is fully completed.

How We Use Your Information

Our CasinoChan platform uses your personal data for several core purposes connected to providing and improving our services. We use this information to process your deposits and withdrawals, calculate your welcome bonus package, apply free spins, administer cashback through CasinoChan Points, and ensure compliance with our licence obligations.

• We use your data to verify your identity and prevent fraud or duplicate accounts
• We use your contact details to send service communications, including updates about your account or promotions such as the Monday Reload Bonus
• We use transaction data to apply withdrawal limits, including the EUR 4,000 daily, EUR 16,000 weekly and EUR 50,000 monthly thresholds
• We use activity data to detect VPN use, which is not permitted on our site, and to apply restrictions where a game provider blocks certain jurisdictions

Our VegasHero-style commitment to transparency means we never use your information for purposes beyond what is necessary to run CasinoChan Casino responsibly — note, we only operate under the CasinoChan brand, and references to our services always relate to CasinoChan Casino and its associated cashier and support systems.

Legal Basis and Data Sharing

We process your data on the basis of contractual necessity, our legitimate interest in preventing fraud, and compliance with legal obligations under Curacao law. Our CasinoChan Casino operations are run by Kika Technology B.V., registered in Curacao, and we may share data with:

• Payment processors handling Visa, Mastercard, Paysafecard, Interac, iDebit, Instadebit and cryptocurrency transactions
• Identity verification providers who assist us with KYC checks
• Game studios and live dealer providers, including Evolution, Pragmatic Play Live and Ezugi, where this is necessary to deliver gameplay
• Regulatory bodies, auditors or the alternative dispute resolution provider EGIS where required

We do not sell your personal data to third parties for marketing purposes. Our Casino Chan support and payment partners are bound by confidentiality obligations consistent with our licence under reference OGL/2023/147/0081.

Cookies and Tracking

We use cookies and similar technologies to operate CasinoChan Casino, remember your session preferences, and analyse how players interact with our lobby, including filters such as Slots, Live, Jackpot and Bonus buy. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality, including your ability to log in via CasinoChan login or access saved preferences.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our regulatory, accounting and anti-fraud obligations. Where an account becomes dormant for 12 consecutive months, we apply a monthly administrative fee while the balance remains positive, and we retain relevant transaction records throughout this period. Our CasinoChan Casino retention schedule aligns with Curacao licensing requirements and applicable anti-money-laundering standards.

Your Rights

We recognise that you have rights regarding your personal data, and we aim to honour these promptly. Depending on your jurisdiction, you may:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to certain types of processing, including marketing communications
• Withdraw consent where processing is based on consent, such as promotional emails

To exercise any of these rights, you can contact our support team at [email protected]. We at CasinoChan aim to respond to privacy requests within a reasonable timeframe, consistent with the complaint-handling timelines described in our terms, where complaints are acknowledged within one week and answered within four weeks.

Restricted Jurisdictions and Data Processing

Our CasinoChan Casino services are not offered to residents of a long list of restricted countries, and where access occurs from a restricted jurisdiction, we may be required to suspend the account and limit further processing of associated data except as needed for compliance and dispute resolution. Evolution Group studios, including NetEnt and Red Tiger, apply additional jurisdictional blocks, and we process location data accordingly to enforce these restrictions.

Security Measures

We implement technical and organisational measures designed to protect your data from unauthorised access, loss or misuse. Our CasinoChan Casino systems use encryption for sensitive transactions, and our payment partners, including those processing Paysafe payments through Kika Technology B.V., maintain their own security protocols. While we take reasonable steps to safeguard your information, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Changes to This Policy

We may update this CasinoChan Casino privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the revised version on our website, and continued use of our services after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We at CasinoChan Casino are here to address your privacy concerns and ensure your experience with us remains secure and transparent.